Refund policy

RETURN & REFUND POLICY

Due to the intimate nature of our products and for hygiene and safety reasons, all lingerie, bodysuits, bras, underwear, hosiery, swimwear and other intimate apparel are final sale and cannot be returned or exchanged for change of mind or sizing. Please review our size charts before ordering.

Defective, damaged or incorrect items: If your order arrives defective, damaged in transit, or is not the item you ordered, contact us within 7 days of delivery at CustomerService@AboutFrixXxion.com with your order number and photos of the item and packaging. Items must be unworn with tags attached. Once approved, we will send a replacement or issue a refund to your original payment method, and we will cover return shipping where a return is needed. Approved refunds are processed within 5–7 business days.

Sale items are final sale.

Cancellations: Orders can be canceled only before they begin processing. Email us as soon as possible; once an order has been processed or shipped it cannot be canceled.